FAQ

Delivery

When will I get my order?

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-
8 business days
International: 10-20 business days

Where will my order ship from?

My print partner has print facilities in seven locations around the world: North Carolina, California, Mexico, Canada, Spain, and Latvia, as well as several partner facilities in Australia and Japan.

Orders are routed to the production location nearest to its destination (though some items may be shipped from a further facility due to stock availability), and ship directly from the facility that they were printed in.

Mugs, stickers, and apparel all ship out separately due to the different facilities that they are printed in, so please expect that they may arrive at different times and the tracking will only reflect the last item to be shipped.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do?

Before getting in touch with me, please help me out by doing the following:

  • ●  Check your shipping confirmation email for any mistakes in the delivery address.

  • ●  Ask your local post office if they have your package.

  • ●  Stop by your neighbors in case the courier left the package with them.

    Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be!

    If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at [insert your support email here] with your order number.

If you did find a mistake in your delivery address, I can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookupto make sure you get it right!

 

What printing process is used to print on apparel?

My print partner's standard process for apparel is Direct to Garment (DTG), which is a printing method that sprays the ink onto the garment, which then soaks into the fibers. This process allows them to create photo quality prints on shirts (whereas vinyl and screen printing is limited in detail and color). DTG printed shirts are just as durable as screen printed shirts when it comes to washability.
Apparel may have a slight vinegar smell on them upon arrival; this is typical for DTG-printed garments and will wash out after the first wash.

What printing process is used to print on mugs & totes?

All mugs and all-over print totes & pillows use the sublimation method of printing, which is a printing technique that uses heat to transfer dye ink onto materials.
Unlike applying adhesive vinyl, sublimating on ceramic mugs makes them dishwasher and microwave safe.
The fabric of the all-over print totes are first printed with the design and then cut and sewn to create each individual product.

 

Orders

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop me a line here

What should I do if my package hasn't arrived or is lost in transit?

If your package is lost in transit, please reach out to me and I will track the shipment and provide you with an update.

If the tracking information states that an order was delivered but you haven’t received it, you will need to contact the shipping carrier directly. We are unable to file claims for packages that have been deemed delivered.

Please note, I am not responsible for delays in transit and I cannot guarantee a specific delivery date. All shipping profiles are estimates and not a guarantee of time; shipping times are separate from production times.
Mugs, stickers, and apparel all ship out separately due to the different facilities that they are printed in, so please expect that they may arrive at different times.

I received a wrong/damaged product, what should I do?

I`m so sorry if the product you ordered arrived damaged. To help me resolve this for you quickly, please email me here within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Can I change my address? What happens if it's shipped to the wrong address?

If you entered the wrong address upon ordering, please let me know ASAP and I will try my best to get it updated before it gets shipped. If an order ships to the wrong address and is returned due to buyer error when placing the order, additional shipping costs will apply to reship the order to the correct address.

 

Returns

What’s your return policy?

I don’t offer returns and exchanges, but if there’s something wrong with your order, please let me know by contacting me here

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact me here with photos of wrong/damaged items and we’ll sort that out for you.

What is your policy on exchanges?

Since everything in the shop is custom-made to order through my print partner, I unfortunately can not accept exchanges or returns.

Please use the sizing charts provided in the listing pictures to ensure proper fit before ordering. If you have any other problems with your order, however, please reach out to me prior to writing a review and I'll try my best to work with you to find a reasonable resolution.
It is best to wash your apparel as soon as you receive it to ensure the ink fixation is in tact.

If you have received a damaged or defected product, the wrong item, or any problems with the print quality, please contact me within 2 business days of receiving the product so I can quickly file a claim and proceed with a replacement.

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